Terms and Conditions of Sale

1. General Provisions

1.1. The Leniro online store, available at www.leniro.ee (hereinafter the “Online Store”), is owned and operated by Vilcar OÜ, registry code 14735873, e-mail: info@leniro.ee, telephone: +372 56820499 (hereinafter the “Seller”).

1.2. These Terms and Conditions of Sale govern the legal relationship between the Seller and any person purchasing goods through the Online Store (hereinafter the “Customer”).

Where the Customer is a natural person purchasing goods for purposes outside their trade, business, craft, or profession, the Customer shall also benefit from all mandatory consumer rights provided by applicable law.

1.3. The Online Store offers various categories of goods, including, but not limited to, electronics, tools, lighting products, accessories, consumables, and other products displayed on the website.

1.4. In addition to these Terms and Conditions, the relationship between the Seller and the Customer shall be governed by the laws and regulations of the Republic of Estonia.

1.5. By placing an order through the Online Store, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.

2. Products, Prices and Availability

2.1. Product images displayed in the Online Store are for illustrative purposes only. The actual appearance, packaging, accessories, or other characteristics of a product may differ from those shown due to changes made by the manufacturer.

2.2. The Seller takes reasonable steps to ensure that product descriptions, technical specifications, prices, and availability information displayed in the Online Store are accurate and up to date.

If an obvious error is identified in the product information, the Seller shall inform the Customer as soon as reasonably possible.

2.3. All prices are stated in euros and include value-added tax (VAT), unless expressly stated otherwise in the Online Store.

2.4. Delivery charges may be added to the price of the goods depending on the delivery method selected during checkout. Any applicable delivery charges shall be clearly displayed before the Customer confirms the order.

2.5. Product information is reviewed and updated regularly. Certain product descriptions, specifications, and other information may be supplied by manufacturers, importers, or suppliers.

The Seller shall not be liable for inaccuracies in information supplied by such third parties where the Seller could not reasonably have identified the inaccuracy.

2.6. Product prices and availability may change without prior notice.

Where the Customer has placed and paid for an order before a price change, the price displayed at the time the order was placed shall apply, except in the case of an obvious pricing or technical error.

2.7. The Seller reserves the right to cancel an order or withdraw from the sales contract where:

• the product is out of stock;
• the supplier is no longer able to supply the product;
• the price, description, specifications, or other characteristics of the product were displayed incorrectly due to a technical error, human error, or another obvious mistake;
• the product was mistakenly offered at a price significantly below its normal market value; or
• fulfilment of the order is impossible due to circumstances beyond the Seller’s reasonable control.

2.8. Where the Seller cancels an order after payment has been received, all amounts paid by the Customer in respect of the cancelled order shall be refunded without undue delay and no later than within 14 days.

3. Placing an Order

3.1. To place an order, the Customer must add the desired products to the shopping cart, provide the required information, select an available delivery and payment method, and confirm the order.

3.2. The Customer is responsible for ensuring that all information provided when placing an order is accurate and complete.

The Seller shall not be liable for any delay, failed delivery, or inability to fulfil an order resulting from inaccurate or incomplete information provided by the Customer.

3.3. Before submitting an order, the Customer shall have an opportunity to review and amend the contents of the shopping cart, product quantities, contact information, delivery method, and payment method.

3.4. An order submitted by the Customer constitutes an offer to enter into a sales contract with the Seller.

The sales contract shall be deemed concluded when the full amount payable for the order has been received by the Seller or when the relevant payment service provider confirms that the payment has been successfully completed.

3.5. Where the parties agree that payment shall be made on the basis of a pro forma invoice, the order shall be deemed confirmed once the amount stated on the invoice has been received in the Seller’s bank account.

3.6. Where the Customer selects payment by pro forma invoice and fails to pay the invoice within three calendar days, the Seller reserves the right to cancel the order.

3.7. The Seller is not obliged to fulfil an unpaid order unless otherwise agreed between the parties in writing.

4. Payment

4.1. The Customer may pay for goods using the payment methods made available during checkout, which may include:

• online bank payment;
• credit or debit card;
• bank transfer based on a pro forma invoice;
• instalment payment, where such an option is available; and
• any other payment method displayed in the Online Store.

4.2. Where payment is made by bank transfer on the basis of a pro forma invoice, the Customer must verify that the information shown on the invoice corresponds to the order before making payment.

4.3. Unless expressly stated otherwise, the Seller shall commence processing the order only after the full amount due has been received.

4.4. The invoice and/or order confirmation shall be sent to the e-mail address provided by the Customer.

4.5. Payments are processed using secure third-party payment solutions.

The Seller does not have access to the Customer’s full payment card details, online banking credentials, or other confidential banking authentication information.

5. Delivery and Collection

5.1. Goods shall be delivered to the delivery address, parcel locker, or collection point selected by the Customer during checkout.

Goods are generally delivered within Estonia. Delivery outside Estonia is available only where such an option is offered in the Online Store or separately agreed between the Seller and the Customer.

5.2. Available delivery methods shall be displayed during checkout and may include:

• delivery to a parcel locker;
• courier delivery;
• collection from the Seller’s premises or warehouse; and
• transport of oversized goods by special arrangement.

5.3. Delivery charges shall be borne by the Customer unless free delivery is expressly offered in the Online Store or otherwise agreed with the Seller.

5.4. Delivery times depend on product availability, the selected delivery method, and the relevant delivery service provider.

Unless expressly stated otherwise, any delivery times displayed in the Online Store are estimates and are not guaranteed delivery dates.

5.5. Where an order contains several products, the Seller may deliver the products in separate shipments where this is reasonably necessary to ensure faster or more efficient fulfilment of the order.

5.6. The Customer must inspect the external condition of the package upon receipt.

Where the package is visibly damaged, the Customer should document the damage in accordance with the instructions of the courier or parcel locker service provider and notify the Seller as soon as possible.

5.7. Where damage becomes apparent only after the package has been opened, the Customer should notify the Seller as soon as possible and, where possible, provide photographs of the damaged packaging and goods.

5.8. Where the Customer fails to accept delivery or collect the goods within the period specified by the delivery service provider, the shipment may be returned to the Seller.

In such circumstances, the Seller may require the Customer to reimburse reasonable costs associated with the return, storage, and/or re-delivery of the goods.

6. Right of Withdrawal and Returns

6.1. A Customer who is a consumer has the right to withdraw from a sales contract concluded through the Online Store without giving any reason within 14 days.

6.2. The 14-day withdrawal period begins on the day on which the Customer, or a third party nominated by the Customer other than the carrier, physically receives the goods.

Where an order is delivered in several parts or separate shipments, the withdrawal period shall begin on the date on which the final part of the order is received.

6.3. To exercise the right of withdrawal, the Customer must provide the Seller with an unequivocal statement of their decision to withdraw from the contract.

The withdrawal statement may be submitted by e-mail to info@leniro.ee or by using the return or withdrawal form published in the Online Store, where such a form is available.

6.4. The withdrawal statement should include:

• the Customer’s name;
• the order number;
• details of the product or products being returned;
• the Customer’s contact details; and
• the Customer’s bank account number where the refund cannot be made using the original payment method.

6.5. The Customer shall be deemed to have complied with the withdrawal deadline if the withdrawal statement is sent before the expiry of the 14-day withdrawal period.

6.6. The statutory 14-day consumer right of withdrawal does not apply to legal entities or persons purchasing goods in the course of their economic or professional activities, unless otherwise agreed with the Seller.

6.7. Following withdrawal, the Customer must return or hand over the goods to the Seller without undue delay and no later than within 14 days from the date on which the withdrawal statement was submitted.

6.8. Goods must be returned to:

Piiri 2
Viljandi
Estonia

or using another return method agreed in advance with the Seller.

6.9. Returned goods must be complete and must include all parts, accessories, manuals, packaging, promotional gifts, and any other items originally supplied with the product.

6.10. A consumer may inspect and handle the goods only to the extent that would normally be permitted in a physical retail store in order to establish their nature, characteristics, and functioning.

Where the Customer handles or uses the goods beyond what is necessary for this purpose, the Customer may be liable for any resulting reduction in the value of the goods.

6.11. Where opening the original packaging is necessary to inspect the goods, the packaging should be opened carefully and without unnecessary damage.

Missing or damaged original packaging may result in a reduction in the refundable amount where this has caused a reduction in the resale value of the goods.

6.12. The direct costs of returning the goods shall normally be borne by the Customer.

The Seller shall bear such costs where the return is caused by defective, incorrect, or non-conforming goods, or where the Seller has expressly agreed to cover the return costs.

6.13. Where the Customer validly exercises the right of withdrawal, the Seller shall refund the amounts payable in respect of the returned goods without undue delay and no later than within 14 days from receipt of the withdrawal statement.

6.14. The Seller may withhold the refund until the returned goods have been received.

6.15. Unless otherwise agreed, refunds shall be made using the same payment method used by the Customer for the original transaction.

6.16. Where the value of the returned goods has decreased as a result of handling or use by the Customer beyond what is necessary to establish the nature, characteristics, and functioning of the goods, the Seller may reduce the refund by an amount corresponding to the reduction in value.

7. Exceptions to the Right of Withdrawal

7.1. The right of withdrawal does not apply in circumstances provided by applicable law, including, but not limited to, where:

7.1.1. the goods have been made to the Customer’s specifications or clearly personalised;

7.1.2. the goods are supplied in sealed packaging, are unsuitable for return for health protection or hygiene reasons, and have been unsealed after delivery;

7.1.3. the goods have, after delivery and due to their nature, become inseparably mixed or combined with other goods;

7.1.4. the goods are liable to deteriorate or expire rapidly; or

7.1.5. another statutory exception to the right of withdrawal applies.

7.2. In the case of electronics, tools, and lighting products, opening the packaging does not necessarily result in the loss of the right of withdrawal.

However, the Customer may be liable for any reduction in value caused by use or handling beyond what is reasonably necessary to inspect the product.

8. Defective or Non-Conforming Goods

8.1. The Seller shall be liable for any lack of conformity of goods sold to consumers in accordance with applicable law.

8.2. A consumer has the right to submit a claim to the Seller regarding a defect or lack of conformity within two years from the date on which the goods were delivered.

8.3. The Customer should notify the Seller of any defect as soon as reasonably possible and, in any event, no later than within two months from the date on which the defect was discovered.

8.4. Claims relating to defective or non-conforming goods must be submitted to info@vilcar.ee and should include:

• the Customer’s name and contact details;
• the order number or other proof of purchase;
• identification of the defective product;
• a description of the defect;
• the remedy requested by the Customer; and
• photographs or video showing the defect, where possible.

8.5. Where goods are defective or do not conform to the contract, the Customer may exercise the remedies provided by applicable law, including, where appropriate, repair or replacement of the goods.

Where repair or replacement is impossible, unsuccessful, or would cause unreasonable inconvenience to the Customer, the Customer may, in circumstances provided by law, be entitled to an appropriate price reduction or to withdraw from the contract.

8.6. Reasonable costs associated with repairing, replacing, or otherwise bringing defective goods into conformity with the contract shall be borne by the Seller where required by applicable law.

8.7. The Seller shall not be responsible for defects or damage caused by:

• actions or omissions of the Customer;
• improper, negligent, or unintended use of the goods;
• failure to comply with operating instructions or safety requirements;
• normal wear and tear;
• unauthorised repair, modification, or alteration carried out by the Customer or a third party; or
• external circumstances beyond the Seller’s reasonable control.

8.8. In order to establish the cause of a defect, the Seller may submit the goods for technical inspection, expert assessment, servicing, or inspection by a service centre authorised by the manufacturer.

8.9. Claims relating to defective or non-conforming goods shall be handled in accordance with the laws and regulations of the Republic of Estonia.

9. Liability and Dispute Resolution

9.1. The Seller and the Customer shall be liable for damage caused to the other party by a breach of their respective obligations only in the circumstances and to the extent provided by applicable law.

9.2. The Seller shall not be liable for a delay in fulfilling an order or for failure to perform an obligation where such delay or failure results from circumstances beyond the Seller’s reasonable control and which the Seller could not reasonably have foreseen or prevented.

Such circumstances may include, without limitation:

• supply chain disruptions;
• interruptions to communication or information systems;
• natural disasters;
• strikes;
• military action; and
• other comparable circumstances beyond the Seller’s reasonable control.

9.3. Where circumstances referred to in Section 9.2 prevent the Seller from fulfilling an obligation, the relevant performance period shall be extended for the duration of the circumstances preventing performance.

9.4. Any complaint concerning a product, order, or service provided through the Online Store should first be submitted to the Seller by e-mail at info@vilcar.ee.

9.5. The Seller shall respond to complaints within a reasonable period of time.

In the case of a consumer complaint, the Seller shall generally respond no later than within 15 days. Where additional time is required, the Seller shall inform the Customer of the reason for the delay and the expected response time.

9.6. The Seller and the Customer shall endeavour to resolve any dispute through negotiation.

9.7. Where the Customer is a consumer and the parties are unable to resolve a dispute by agreement, the Customer may contact the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet) or submit the dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon).

The Consumer Disputes Committee handles contractual disputes between consumers and traders registered in Estonia.

9.8. Nothing in these Terms and Conditions limits the Customer’s right to bring a claim before a competent court.

10. Final Provisions

10.1. The Seller reserves the right to amend these Terms and Conditions where necessary due to changes in applicable law, the operation of the Online Store, available services, payment methods, delivery methods, or other material circumstances.

10.2. Each order shall be governed by the version of these Terms and Conditions that was in force at the time the order was placed.

10.3. If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.

10.4. These Terms and Conditions and any sales contracts concluded through the Leniro.ee Online Store shall be governed by the laws of the Republic of Estonia.